Refund&Cancellation Policy

1. Eligibility for Refund

You may be eligible for a full refund under the following conditions:

• No therapy activity (assigned sessions, exercises, reports) has been accessed, generated, or viewed within 3 calendar days from the date of subscription activation.
• Your subscription was purchased directly through a verified CDC Manager or via an authorized NeuroHue payment portal.

2. Non-Refundable Scenarios

Refunds will not be granted under the following circumstances:

• Any part of the service—such as child registration, AI-generated insights, session logs, or therapy content—has been accessed or utilized.
• The refund request is made after 3 calendar days from subscription activation.
• Dissatisfaction due to personal expectations or interpretation of therapy outcomes.
• Services accessed via promotional campaigns or trial versions.

3. Refund Request Procedure

• All refund requests must be initiated through your registered CDC Manager.
• The request must include:
  • Child's registered name
  • Subscription date and reference number
  • Reason for the refund
• NeuroHue's support team will verify eligibility and usage status within 5–7 Indian business days.

4. Refund Method & Timeline

• Approved refunds will be credited to the original source account used during the transaction (e.g., UPI, credit/debit card, or net banking).
• Refunds will be credited within 7 business days of approval confirmation.
• A confirmation email or SMS will be sent once the transaction is completed.

5. Contact for Support

For refund-related queries, please contact:

• Grievance Officer: Dr. Ananthu S Manoj
• Email: [email protected]
• Phone: +91-9567047700