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Refund & Cancellation Policy
This policy complies with the Consumer Protection Act, 2019, and applies to all NeuroHue services and subscriptions.
Refund & Cancellation
At NeuroHue Therapeutics LLP, we are committed to transparency and satisfaction. The following policy outlines conditions for refunds and cancellations.
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Eligibility for Refund
** You may be eligible for a full refund under the following conditions:
• No therapy activity (sessions, exercises, or reports) has been accessed or generated within 3 calendar days of subscription activation.
• The subscription was purchased directly through a verified CDC Manager or authorized NeuroHue payment portal.
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Non-Refundable Scenarios
** Refunds will not be granted under the following circumstances:
• Any service element (child registration, AI insights, logs, or therapy content) has been accessed or used.
• Refund requests are made after 3 calendar days from activation.
• Dissatisfaction due to personal expectations or perceived outcomes.
• Services availed through promotional offers or trial versions.
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Refund Request Procedure
• All refund requests must be initiated via your registered CDC Manager.
• If you are unable to reach your registered CDC Manager, you may contact NeuroHue at contact@neurohue.world for payment or refund assistance.
• The request must include: child's registered name, subscription reference number, and refund reason.
• Eligibility and usage status will be verified within 5–7 business days.
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Refund Method & Timeline
• Approved refunds will be credited to the original payment source (UPI, card, or bank).
• Refunds will be processed within 7 business days after approval.
• Confirmation will be sent via email or SMS once completed.
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Contact for Support
For refund-related queries or assistance, contact:
For further assistance, please reach out to us at contact@neurohue.world
NeuroHue Therapeutics LLP
LLPIN: ACU-1002
First Floor, T.C. No. 73/67/2,
Devadharu Towers, Manacaud,
Thiruvananthapuram – 695009,
Kerala, India
Email: contact@neurohue.world
Phone: +91 95670 47700