User Agreement&Policy

1. Role & Responsibilities

• CDC Managers can register and manage therapists, parents, and children.
• Serve as the point of contact for parents within their designated CDC.
• Monitor child progress, manage subscriptions, and schedule appointments.

2. Data Rights & Ownership

• All user-generated data (activity logs, therapy reports, AI predictions) is the exclusive property of the Company.
• CDC Managers do not hold any ownership rights over this data.

3. Restrictions

• Cannot access other CDCs' data.
• Cannot delete or alter AI-generated reports.
• Cannot export or repurpose user data externally.

4. Privacy, Security, and Consent

• Must maintain confidentiality of all users.
• Ensure parental consent is collected and retained for all children registered under the age of 18.

5. Subscription & Payments

• CDC Managers may manage subscriptions via an integrated payment gateway.
• Subscriptions are tied to individual children.
• Services and data access are locked when subscriptions expire.

6. Grievance & Support

• Act as the first-level support contact for all assigned parents.
• Coordinate with the Company for escalations or data-related queries.

1. Role & Responsibilities

• Therapists are responsible for assigning therapy activities to children.
• Review parent-submitted questionnaires and home therapy logs.
• Conduct live or logged therapy sessions and input observational notes.

2. Data Management

• All session logs, activity data, and reports are system-generated and owned by the Company.
• Therapists may annotate and add comments to reports but cannot delete historical data.

3. Privacy & Confidentiality

• Must maintain strict confidentiality of all child data accessed.
• Cannot access children not assigned to them.

4. Platform Access

• Therapists can view AI predictions and adjust therapy plans accordingly.
• They cannot register new users or manage subscriptions.

5. Professional Standards

• Therapists agree to use the platform in accordance with professional conduct and therapy ethics.
• Misuse of AI-generated suggestions or falsifying therapy logs may result in account suspension.

6. Communication

• All communication with parents is visible to CDC Managers.
• Therapists must use in-app notes or scheduled appointments to guide parents.

1. Scope of Use

• View assigned child's therapy progress, AI reports, and therapist notes.
• Conduct therapist-assigned home therapy.
• Submit daily behavioral and activity questionnaires.

2. Consent for Minors

• By using this app, you confirm that you are the legal guardian of the registered child.
• Consent is required under the DPDP Act, 2023 for data collection and processing.

3. Data Access & Visibility

• You will only see data for your registered child.
• You cannot modify therapy content, AI reports, or therapist-assigned levels.

4. Subscription & Renewals

• Your child's access to therapy and reports is linked to an active subscription.
• Subscription renewals must be handled via your CDC Manager.

5. Daily Engagement & Reports

• Use the daily questionnaire and home therapy tools consistently for accurate AI-generated insights.
• Weekly simplified parent reports will be provided.

1. Privacy Policy (IT Act & DPDP Act, 2023)

Data Collected

• Name, email, phone, device info, therapy logs, child activity data, questionnaire responses, optional voice samples.

Use of Data

• For therapy personalization, AI predictions, report generation, appointment forecasting.

Data Sharing

• No commercial third-party sharing.
• May be shared in anonymized form with researchers or authorities if required.

Security Measures

• End-to-end encryption, secure Indian server storage, role-based access, and automatic logouts.

User Rights

• Request data access, correction, or deletion via CDC Manager or official grievance email.

Parental Consent

• Mandatory for children under 18. Withdrawal of consent leads to anonymization and suspension of activity.

2. Terms of Service (IT Act, 2000 & Consumer Protection Act, 2019)

• Access is restricted to authorized CDC, therapists, and verified parents.
• Content such as therapy activities, reports, and AI outcomes are proprietary.
• Misuse, impersonation, or breach of platform boundaries will lead to suspension.

3. Refund & Cancellation Policy

Refunds

• Allowed only if no therapy or report is generated within 3 days of subscription.
• No partial refunds once activities begin.

Request Procedure

• Parents must contact their CDC Manager for refund processing.
• Processed within 5–7 business days.

4. Child Safety & Parental Consent Policy (DPDP & POCSO Act)

• The app contains no harmful or suggestive content.
• Children are never contacted directly.
• All data collected about children is under parental oversight and therapist control.

5. Grievance Redressal Policy

• Grievance Officer: Ananthu.S.Manoj
• Email: [email protected]
• Phone: 9567047700
• Address: Neurohue Therapeutics, A41, Pandits Colony, Kowdiar, Thiruvananthapuram, Kerala 695003, India
• Resolution Timeline: 7 business days

6. Data Storage & Localization (DPDP Act & RBI Guidelines)

• All personal data is stored in India.
• Anonymized backups may be stored on secondary secure servers for reliability.
• Data retention period is 7 years after account inactivity.
• Compliant with Indian data localization and financial transaction rules.